Our goals - Your path

About Distribution Customer Services Team

Join our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer experience team, you’ll provide outstanding service whilst creating relationships with the wider Customer Services team across Preston and Wishaw.

Purpose of the Role

To manage orders from placement through to delivery, ensuring they are processed to meet our Customers’ and Business’ requirements.

To manage orders from placement through to delivery, ensuring they are processed to meet our Customers’ and Business’ requirements.

The role demands high levels of internal and external interaction, account management, problem solving, initiative and attention to detail.

What’s In it for You?

Ongoing order book management, using VA05 reports, ensuring daily checks are carried out to proactively manage open orders.

To manage Customers' expectations in a proactive manner and assisting with their queries through to resolution.

Ensure that appropriate charges are applied to Customer's orders in accordance with guidelines from Target Market managers.

The Rewards:

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

  • Holiday 25 days rising to 28 days with service, plus bank holidays
  • A company pension contribution of up to 10%
  • Private healthcare for you, with option to add family.
  • Group life cover at 6x your annual salary
  • Global Income Protection (PHI)
  • Enhanced maternity and paternity pay
  • Staff discount platform & Cycle to Work scheme.
  • Dedicated Service Awards for reaching key milestones.
  • Selected discounted Sika products.

The Support:

You will be supported by the Customer Services Manager and will work alongside current Customer Service Coordinators and Team Leaders in the wider team.

The Skills:

Professional: Minimum of 5 years Customer Service Experience and an ability to work with colleagues and customers at all levels to meet requirements.

Project  Ability: To contribute positively to projects.

Intercultural: Ability to work in a multi-cultural company

A significant commitment to professional and personal development from day one, including a comprehensive local, product knowledge and leadership development initiatives complimented by a global Sika Business School offering.

The Future: 

Potential Career Routes: Resolution coordinator, Senior Customer Service Advisor, Team Leader 

The opportunity to progress within a global company across a variety of business areas.

Your expertise - Our strength

  • Minimum of 5 years Customer Service Experience - Previous experience with in a fast-paced Customer Service environment, Confident in dealing with people on the phone, ability to multi-task, use of SD module with SAP an advantage, knowledge of simple Excel spreadsheets
  • Salesforce – desirable.
  • SAP Order Process, Product Knowledge, Communication and Team Working.

About Sika

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 2023.